I am extremely satisfied with my purchase. The support once I received my printer was outstanding and they are available at all times to answer questions and taught me how to operate the printer. They are knowledgeable and reliable and I would absolutely recommend them to anyone looking to purchase a dtf printer. I would have no hesitation to purchase another one from them. tianliu has been outstanding with her customer support. I have continued to purchase supplies for the printer from her and the shipments are fast and cost effective.